R&R Tires focuses on customer service, affordable prices
By Christine Bolaños
After about eight months in the oil industry, Rob Rand decided it was time to try something he had always been good at and would allow him more time with his family. Using his eight years of experience working at other tire stores, Rand opened his very own shop in Liberty Hill about two months ago.
Situated behind Just Trucks, a truck dealership off State Highway 29, he hopes word-of-mouth referrals and his commitment to quality customer service will keep R&R Tires and Accessories, LLC, busy every week.
“For me, customer service is real important. We’re right off Highway 29, tucked back here and kind of hidden, so word of mouth is important. Customer service is going to get one known,” Rand said. “If we do a good job in customer service they’ll tell someone else. Our prices, too, are affordable.”
Customers will find just about any tire or wheel they need at R&R as Rand gets his tires from four wholesalers and his wheels from two wholesalers.
“I’ve been in the (tire) business off and on for other people and decided to go in it for myself. We have new and used tires, new and used wheels, I do alignments and stuff like that. I’m trying to get into truck accessories,” Rand said.
If they can’t find what they’re looking for, a customer can have their product as early as the next business day.
“You come in here and I get to your vehicle right away. I don’t have a problem double checking or taking a second look at something. I’m not trying to support my business off of one customer so I’m going to give the best, affordable price,” Rand said.
He believes his pricing is what makes R&R stand out.
“I do really feel my pricing is really competitive. My customer service is strong,” Rand said.
He said in the short time it’s been open R&R has earned praise from various customers who were looking for the affordable, used tire option rather than the new, expensive choice.
“They’re not looking to spend $100 on a new tire, we’re not leaving them broke and they can still get by on that tire,” Rand. “They’re usually pretty thankful and will refer me and stuff like that.”
Rand said he and his family originally rented the building, located at W. Bldg. C at 13800 W. State Hwy. 29, as storage. At the time there weren’t many tire shops in town, but, as time passed so came the stores. Rand does not see this as a challenge though.
“Liberty Hill is growing like crazy. Even with other tire shops, I stay true to my tires and my word, I don’t really see other tire shops being that much of a problem,” he said.
Plus, there is always someone in need of a tire, Rand explained.
“It’ll support my family. Being in the oil industry, gas prices would go up and down, and you have to be gone all the time. Here, I get to see my kids,” Rand said.
He resides in Leander with his girlfriend, Vivian, daughter Alyssa, Vivian’s daughter, Josephine, and their son, Jeremiah. Rand has called the neighboring city home since he was in middle school.
R&R is truly a family business, he emphasized. His parents, Robert and Raelene San Miguel, and sister Jennifer Rand, all play roles in the business.
“(My parents) are the finance part of it. I run it all day,” Rand explained. “My sister just got her master’s (degree) and her CPA license so she does the bookkeeping.”
He invites everyone to come and find out what his business is all about for themselves. For more information, “like” R&R Tires And Accessories LLC on Facebook or check it out at plus.google.com.