McCoy’s grand opening ushers in community
By Scott Akanewich
When walking into the new McCoy’s Building Supply in Liberty Hill, one is quickly met with a friendly greeting from a salesperson behind the front counter, but that’s only the beginning of the family-friendly feel the business is looking to create.
“One of our goals is to get involved with the community,” said Matthew Pool, store manager.
The store’s grand opening was on June 16 during which a host of local dignitaries was on hand for the festivities that included a ribbon cutting ceremony in which a 2×4 was used instead of the customary banner normally used for such occasions, and a saw in place of scissors.
Liberty Hill’s location is the latest in a chain of 117 stores McCoy’s operates – primarily across the state of Texas, in which there are currently 94 – with additional storefronts in Oklahoma, New Mexico, Arkansas and Mississippi.
Until now, the closest one to Liberty Hill was in Georgetown, but no longer – and for good reason, said Pool.
“We recognized Liberty Hill was an under-served market,” he said. “The biggest thing I’ve heard from people so far who have walked in our doors is ‘I’m glad you’re here.’”
The store features 15,000 square feet of indoor retail space, along with a paved, drive-through lumber yard in order to serve both kinds of customers, said Pool.
“We serve commercial clients, as well as the do-it-yourself crowd,” he said. “About 70 percent of our business comes from the lumber yard and the other 30 from retail inside the store.”
Speaking of the spacious lumber yard that accompanies the store, McCoy’s is able to feature the highest-quality of wood products due to the strong bonds that the company has forged with suppliers over the years.
“These days, availability is an issue for some retailers,” said Pool. “But, with the relationships and partnerships we’ve managed to build, we can always get stuff when a lot of our competitors have trouble. What sets us apart is the grade of wood we consistently have in stock – it’s just a better product.”
With a distribution center right down the road in nearby Burnet – one of the largest of its kind in the state – the supply of product is always steady, but just as important – or perhaps even more so – is the friendly, helpful service his employees provide, he said.
“Not only our pricing, but it’s our people and service which sets us apart,” said Pool. “After all, we’re in the people business – we just happen to sell lumber.”
According to Pool, the only way to achieve the kind of relationship with the community, which is the goal, is to take it step-by-step.
“Before you can care about people, you need to know them,” said Pool. “Before you can know them, you need to serve them. We want people to feel welcome here.”