Frontier Bank of Texas to open new Leander branch
By Rachel Madison
A new bank is set to open its doors in Leander on Oct. 15 with a focus on serving the Liberty Hill and Leander communities as both an adviser and connector.
Jennifer Mauck, vice president of commercial banking for Frontier Bank of Texas and branch manager of Frontier Bank of Texas-Leander, said the bank was started in 2007 in Elgin, where it is still headquartered today.
“There were five women who worked for Elgin Bank and it was bought out by a large corporate bank,” she said. “Elgin is a small town and a lot of things changed and customers weren’t happy. A group of investors approached and asked if they got a charter would these women start a bank. That was right before the economic downturn, but in the toughest time they started Frontier Bank and were very successful.”
About three years ago, Frontier Bank’s president and CEO, Patrick Johnson, was hired to come on board and grow the bank. Frontier Bank now has branches in Elgin, Bastrop, Manor and two in Austin. The Leander location will be the sixth branch to open.
“Frontier Bank has grown quite a bit, but we’ve maintained the culture of customer service,” Mauck said. “We’re a true community bank. We work to help our customers do the things they need to do, and not get in their way. We have flexible lending solutions to help them accomplish what they’re trying to do. Every loan is decisioned and funded locally, which speeds up the process of how we can approve and fund loans.”
Frontier Bank now has a total of 55 employees and an asset size of $358 million. There will be four employees at the Leander branch.
Mauck has over a decade of experience in the commercial banking industry. She recently took a four-year break from the corporate world to stay home with her two children and has now landed at Frontier Bank.
“When I decided I was ready to come back into the workforce, I wanted to find something local not just for work-life balance, but I also believe in the ‘live here, work here’ mentality,” she said. “I live in Liberty Hill and that mentality is so much more effective when building a customer base. When I met our CEO, he told me they were looking to expand [to Leander] and it was just a natural fit for me.”
The Leander branch’s design is unique in the fact that there are no teller stations inside the bank, Mauck said.
“We will have a community banker here at his desk who can serve walk-in traffic,” she said. “We will also be educating our customers on our ATM that is available to them 24-7. This is a new model for our bank. It’s scaled down even more than our last branch that opened. If we feel like there’s more traffic at the teller line than we anticipate, we can adjust and add teller stations down the road, but we feel like this will be sufficient with the enhancement of technology helping customers to do things remotely.”
Mauck added that the bank’s walk-up ATM is highly efficient. It can accept deposits as well as dispense money in multiple denominations ranging from $5 to $100. In addition, if a customer has a debit card with Frontier Bank, they can use the MoneyPass app to withdraw money from over 25,000 ATMs nationwide without paying a fee.
Mauck said even though Frontier Bank is a small, community bank, it also provides customers with all the products they would expect at a large bank.
Some of the more unique services offered include construction loans for both residential and commercial projects as well as agricultural loans.
On the residential side, Frontier Bank also offers a portfolio product that is kept in house so that it can be tailored to customers’ needs, Mauck said.
“We are proud of our community bank culture,” Mauck added. “Customers don’t call a 1-800 number. They call our cell phones directly if they can’t reach us at the office. We provide a very family-friendly atmosphere and there’s not a whole lot of layers of management to go through. That sets us apart.”
Mauck hopes Frontier Bank of Texas will continue to organically grow its customer base in Williamson County.
“We want to fill the need for a strong community bank that customers really don’t have access to now,” she said. “We want to be able to really be a part of the growth in this area with all the new neighborhoods and commercial development. It’s not just about putting in a branch and getting customers. We want to be seen as a good resource for whatever needs customers may have, commercially or residentially.”
A grand opening event for Frontier Bank will be held Oct. 25 from 11 a.m. to 4 p.m., with a ribbon cutting ceremony at 1 p.m. There will be a fall festival theme and other tenants in the same shopping center will be hosting various games and activities. There will also be a bounce house and face painting for kids, as well as a couple of food trucks.
Frontier Bank of Texas-Leander is located at 2080 US Hwy. 183, Ste. 230. Hours are Monday through Friday from 8 a.m. to 5 p.m. For more information, visit www.frontierbankoftexas.com/leander.